Return & Refund Policy

Return & Refund Policy

At Original Fragrance House, your satisfaction is our priority. We stand behind every product we sell with our 100% Authenticity Guarantee.

Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

  • The product is unused and in its original condition
  • The original packaging, box, and seals are intact and undamaged
  • The product has not been sprayed or opened
  • You have proof of purchase (order confirmation)

Non-Returnable Items

  • Opened or used fragrances
  • Products with damaged or removed seals
  • Items purchased on final sale or special discount

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us on WhatsApp within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund immediately.

Authenticity Issues

If you believe your product is not authentic (which we guarantee will never happen), contact us immediately. We will investigate and provide a full refund or replacement if the claim is verified.

Refund Process

Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds are issued via bank transfer or the original payment method.

How to Initiate a Return

  1. Contact us on WhatsApp within 7 days of delivery
  2. Provide your order details and reason for return
  3. We will provide return instructions
  4. Ship the item back in original packaging
  5. Refund processed upon receipt and inspection

Contact Us

For any return or refund queries, reach us on WhatsApp for the fastest response.